Returns & Exchanges
Returning Garments
EXTENDED CHRISTMAS RETURNS - Christmas gifts ordered after 18th October can be returned to reach us by 11th January
At Fox & Rose we have worked hard to make sure buying luxury lingerie online is as simple as possible, displaying our products to show them in their best light. There is also a fitting guide available to help you select your perfect size and we’ve tried and tested all our garments so that we can best advise you on how they fit too.
However we understand that from time to time your purchase may not be as you imagined and we want to make returns and exchanges as easy as possible.
Returns Policy
We want you to be completely satisfied with anything you buy from Fox & Rose and if you are unhappy for any reason we'll offer an exchange or refund.
Items must be returned to us in their original condition with the labels intact and the garment unworn and unwashed, in its original packaging. Please ensure any briefs, thongs or swimwear are tried on over your own underwear.
We reserve the right to refuse returns on items where it is apparent this has not been done. We can also not accept returns on hosiery when the pack has been opened.
Sale Items Returns Policy
Garments purchased in a Sale or Secret Sale may be exchanged only. Free returns are not applicable to sale items.
UK Customers
Returns must be received by Fox & Rose within 14 days of the date you received your order. 4 days must be allowed for postage so please ensure your item is posted within 10 days of receipt.
Please send your return to the address highlighted in the returns form and obtain a certificate of posting when returning your goods so that we can complete your request even in the event that a package is lost in transit.
Customers outside the UK
Returns must be received by Fox & Rose within 20 days of the date you received your order, allowing up to 10 days for postage. Please ensure your item is posted within 10 days of receipt.
Return postage from outside the UK is payable by you. Send your return by a traceable method and mark the package “Returned Goods” to avoid customs delays. Retain your shipping document in case the package should be lost.
These conditions do not affect your statutory rights.
How to request a return
To request a return, please email us at returns@foxandrose.com and we will send you a returns form. This helps us keep track of your items when they reach us and process your return or exchange as quickly as possible.
On the form, you can let us know if you would like to exchange for a different size or product, or if you'd like us to refund the order.
Our returns address is:
Fox & Rose Returns
Gillmans Ind Estate
Billingshurst
RH14 9EZ
We will allow one free of charge exchange per item, after this, or for international orders, we reserve the right to take a nominal payment to cover our postage and packing costs.
Please note that we are unable to refund postage and packaging costs or any gift wrapping or boxes purchased.
Faulty Items
All our garments are lovingly inspected before we wrap them in our signature packaging and send them to you. However if you believe your purchase to be faulty please contact us and we'll rectify the problem as quickly as possible.
Thank you for shopping with Fox & Rose.
